Terrible Bank!!

I’m giving one star only because there is no option for zero.

Since logging a ***** case on 1 December, FNB has not made a single attempt to call me or provide any updates on the matter. The complete lack of communication is unacceptable. Now, I’m expected to wait until 31 December, based on their claim that such cases take between 7 and 30 days to investigate.

This level of service is extremely disappointing, especially for something as serious as *****. The handling of this case shows a complete disregard for customers. This is a terrible banking experience, and I will be moving my business elsewhere.