terrible bad service

terrible service at the Rivoni, branch and on the call center , recently opened a cheque account with fnb a few month ago ,can say in sep 2023 or october.opened up my account online and then visited the trade route branch got my card started to transact from my other accounts to keep my account active ,few weeks later I was coming from work late at night and needed to fill in petrol got to the garage and my card declined the payment,made time to go to the branch near me as I work in renovia and I visited the revonia village branch to check why my card was not working as I had no communication what so ever from the bank ,at the branch the laidy advised she is unable to see why my card is blocked or there is a hold and that she needed to email someone at head office who is the one with the answers ,on my side I had no issues with her internal process but its annoying as I open the account with fnb and if you are going to hold my account the least one can do is have the decensy to say Mr client your account is blocked due to 123 and not inconvenience the client with co communication ,one of your rude staff member advised that the bank does not owe me any explanation as they might be acting on a tip off ,what I find strange is this is a new account most of this transaction are from my one account to this one ,and no one can tell me what is the turn around time for the investigation ,nothing ,just that they need to speak to this person at head office who is never available when they call them nor can answer their emails ,when I went ot he branch again after a week again it was the same story they are still awaiting for that person with the answers they even contacted them on teams and they ignored the call waited about 30 min at the branch with zero help as the guy also could not help as his finger print reader was not working he again refers me to the first lady who had no answers for me ,yesterday one of their new card division called me I explained to the lady that I'm feedd up with fnb and their lack of service she said she was calling wto check how im i as this is a new card ,explained my issue she said she is transferring me to the fraught department the person i spoke to was not helpful at all as she could not advise why is there a hold on my accountant,i asked for a team leader she then called her fired to address me like a little child wihtout listening to any word im saying ,she was like a robot i even told her to stop talking to me like she is a robot and not listening to a word i was saying ,this lady was very very rude and there fore fnb car somer keep their card and their rude service ,i will take my business else where ,where they treat their clients with the respect they deserve