Terrible attitude from BRANCH MANAGER

I dropped by Kyalami Mall Branch to deposit cash at ATM. First one went well. But Second deposit didn't went through. The money was stuck and I got a error message paper. It was around 08:40 in the morning. And the staff at the bank saw me and asked me what happened and I told her the story. And she(Pinkie Matswake) said she was going to find out what's happening. I understand I had to wait outside of the door because it was not operating hour. I waited in the queue. And I am the first one in the queue. And I was expecting her to help me because she said she was going to check. But when the door open, I was helped by other staff and I explained what happened, he said I had to wait because there is one lady who is responsible for the ATM. And the staff who is responsible is already helping other customer. And I wait for her to finish with that customer. When she finished with that customer, she came to me said, I have to take ticket and wait. And I had to wait and Pinkie who was approached me first came to me and gave me paper to fill in. She just said I had to fill in the form. And I filled in the form and it took me 2 minutes to fill in the form. And wait...again. Pinkie was kept busy helping other customer when she saw me waiting for her to help me. After I wait about 15 minutes, I asked her what I should do next????? And she said fill in the form. I told her I finished it long time ago. When I complained her, she raised her voice saying she was busy helping other customers. Why should I waist my valuable 50 minutes at the first day of the month?? And she said she is the branch manager. How can she raise her voice when I didn't get help on time and abandoned by her and just have to watch her help other customers??? It seemed like she is only interested in helping other customer who want to open account or bring business to her. Not the customer who are in trouble because of your their failed ATM. Her attitude is not totally acceptable by Loyal FNB customer. Please educate your BRANCH MANAGER(Pinkie Matswake) PROPERLY. Teach her how to apologize and accept mistake.... What is worst...she said my money will appear in 48 to 72 hours later.........Thanks...