TC
Tendai C
1 reviews | Active since Dec 2012
16 Feb 2019, 11:21
Terrible and misleading Global accounts consultants
Been asking FNB to close a global account that they have been charging card fees since January. No action from them. Their consultant **** to me that they do not charge any card fees and now I am sitting with a $50 bank fees, which they charged me. I do not know how else to go around this since I have made several calls and send emails with no action. Frustrated client
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Replies (1)
FNB (First National Bank)'s replyOfficial
16 Feb 2019, 11:40Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply16 Feb 2019, 11:40
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)