Terrible and appalling Service

I have had unsatisfactory and appalling service from FNB - I submitted a claim on 29.04.2020 on FNBREF#*** since then there has been no feedback. With multiple requests for feedback i was told to visit the branch - Firstly with FNB being a leading bank with innovation and technology one would expect to have queries sorted out on call/email, but i was told to visit the branch, with COVID 19 we are urged to stay at home and practice social distancing i suffer from Hypertension which is one of the high risk conditions for COVID 19 - I risked my health and went to The Grove Mall FNB branch where i was told i had to call the Department that deals with claims - I was on line for over an hour with no assistance or response. Came back home, still no assistance - Mind you i pay this product every month. FNB does not care and gives pathetic service to their members. How can we help you my foot, You have been nothing but pathetic to your clients