Terrible After Sales support!!
I bought two Fitbit's from FNB in October however BOTH have broken it has taken 2 weeks for the one to be collected and to date no feedback regarding what the problem is or how they will fix it. I have also logged a fault with my second Fitbit and the Fitbit has still not been collected. The after sales service I have received has been shocking! I will never recommend any FNB Smart devices merely due to the support I've received! Shame on you!
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FNB (First National Bank)'s replyOfficial
28 Jan 2019, 12:57Good Day Michelle Coutinho,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply28 Jan 2019, 12:57
Official
Good Day Michelle Coutinho,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)