Terrible

I have been waiting for my refund for almost a month, the ETA keeping moving. I have been calling FNB to enquire since the 26th, every time I call i get no straight answers and calls get cut on purpose cause they cannot answer me or refer me to someone that can. The frustration i feel being a very new client, leaving Capitec was thee biggest mistake i made. Do not believe the hype, nothing great about FNB. I have received my Shein refunds within days with Capitec. I regret signing up for this bank.