NG
Nicolas G

1 reviews | Active since Sept 2013

10 Oct 2016, 14:02

Terrible

<p>U advertise a 399 inlimited talk option! Please leave mobile phones alone if u have no clue how it works!</p> <p>Terrible service! Ag no man! Skaam julle!</p>

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Oct 2016, 14:24
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

NG
Nicolas G's update11 Oct 2016, 08:28
Reviewer Update

Thank you for your prompt reply. Unfortunately I missed your call and I have had no luck getting a reply at the number you left me.

I have left a voice message, will be interesting to see how long it takes you guys to get back to me.

FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2016, 11:37
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address all concerns raised to provide you with a resolution on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)