Terrible

I opened an account online last week, I was promised I don’t have to go to a branch as I work shifts, even the card will be delivered. I’ve been begging for a confirmation letter as I have to submit it at work & cut off date is the 15th every month for me to get paid on the account.

Today I have been calling and consultants and they’ve been transferring me, I was told I must go to the bank which I had to take a few hours off from work before the branch in Centurion closed

When I got there I didn’t have my id but my drivers license & was told it won’t work. Even at the branch the lady couldn’t give me a confirmation letter! I asked for a card which is R165 to try & access online banking it says invalid card number & pin & I will be blocked

I saw great reviews on FNB my relationship with them hadn’t started. Please cancel the account for me as I won’t get paid with it anymore!