Terrible

Please send your banker to speak to me about my account. I had explained on the phone about not knowing the last 2 transaction. I can't track them on my messages either. I've been waiting at the branch for more than an hour and the sense of urgency is just shocking. I understand that you say my account is overdrawn I'm willing to pay just as long as you tell me how did you allow funds to go off when the account is on negative. Also explain those 2 transactions which u didn't perform and the matter will be settled. I'm not a branch person so don't tell me to go to the branch. Tried today and I got an hour and half of queuing up until I gave up.