Terms of agreement

Good day <br> <br> I opened a new credit card account and collected my credit card on Friday from the branch . I did complete a balance transfer transaction at the same time , telephonically ,the loan term confirmed which is 18 months at rate 9.70 % was discussed .<br> <br> I was in the branch and it was difficult to talk so I agreed to term ,Once I returned to my desk I then checked my income and affordability was going to be an issue for me. <br> <br> I immediately made contact with the call centre and asked for assistance to increase the loan term , I was told that there is NO way to change this term . I am telling a consultant to assist me as affordability is an issue and I am told NO.My request was done within an hour of the agreement that was telefonic .This is not customer service .<br> <br> I have tried to get assistance via cust service email and I have received no reply .<br> <br> This account is new to me and I did not know that you are unable to change the term once your agreed . All I need is for this to run over longer period to assist me to meet my monthly repaymnt.<br> <br> Please can you urgently make contact with me today .