SD
Sharon D

1 reviews | Active since Oct 2016

03 Apr 2017, 18:45

Tempted bank account hacks 3 times in a month!!!

<p>Over the last 2 months my bank account had 3 attemps at being hacked, this has lead to my account being blocked, having to change debit and credit cards and all internet banking passwords, i even had to change my cell number for OTP because through the banks they have been trying to process a sim swop on my cell account.</p> <p> </p> <p>On a weekly basis, i get an sms from FNB stating ********** acitvities detected and my account being blocked. I have had to endure hours of going to the bank to get unblocked and get new cards. What exactly can I do from here to get this stopped once and for all, no one seems to be able to help. I too have a private banker who seems to clearly do nothing,</p> <p> </p> <p>I have been told by the bank that the *****lent activity is coming from within the bank, how is this possible?? Makes you consider changing banks..</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2017, 09:42
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2017, 09:48
Official

Good day Ms. sdismore

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***