Temporary loan services

this is Paul B I have a simple question that I cant seem to get my answer to. I have been using the temporary loan service for over a year now. and I mean from month to month.<br> <br> for the past three months whenever I try to apply for the temporary loan it says \there are currently no loan services available so I thought it must have been something from my side so I call the query number but then the consultant told me they don't know why as it is system generated then why are they called customer service if they cant help me with my query