1 reviews | Active since Oct 2016

01 Nov 2018, 10:37

Temporary loan ****.

I took out a temp loan on 26/10/2018 on Monday 29/10/2018 they debited 400 and today I transferred money from my savings account to my cheque account the temp loan took 3200. called the temp loan department and asked how they calculate the interest and initiation fees as already am almost done with repaying the loan with seven day of which was what I planned. now my debit orders are going to bounce due to FNB. your temporary loan is not useful cause one needs it in an emergency and on your application we specify when we will pay back the loan but instead you decide to just take what ever amount you want. and your consultants always warn against micro loan companies but their service is way better when u in a crisis.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Nov 2018, 10:52
Official

Good day Keoagile Moeketsi Mo***eng ,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)