Temporary Loan Payment Allocation

At this moment I am totally in shock!<br> <br> I wrote a report on HelloPeter last year (23 April 2014) regarding a temporary loan which had not settled itself after a cash deposit. I brought this to FNB's attention that the funds in my then account, were for the loan and that they should please settle the outstanding balance. I received a reply from Tracey Sonickson, saying that an official complaint had been put through and that my reference number would be: 451393.<br> <br> Today I logged onto a credit bureau and to my HORROR, saw that the temporary loan STILL reflects as unpaid on my credit record!!<br> <br> I have since closed the bank account and I am truly glad that I have done so! How can one be so unprofessional by not following through and removing the loan account from my name! I do not see why I should have to go through this kind of trouble!<br> <br> ABSOLUTELY ridiculous!