MK
Michael K

1 reviews | Active since Apr 2016

28 Jun 2016, 13:44

Temporary Loan Messing me around again

<p>Dear FNB is there no consistency whatsoever in your temporary loan department?</p> <p>Every month I make use of your temporary loan and now all of a sudden when I try to take my monthly loan it gets denied? it doesn't make sense to me that every month I pay my loan in full always on time but now its denied due to "its a system generated loan and nothing can be done about it" as I was informed by your call centre.</p> <p>I rely on this loan and I believe that where there is a will there is a way</p> <p>I do not buy the nonsense that there is nothing that can be done about it until the 18th I have things I need to pay and one expects to be able to rely on your bank.</p> <p>I expect something to be done about this</p> <p>To me it feels like FNB does not care about its customers.</p> <p> </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jun 2016, 14:08
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 950936 .

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)

MK
Michael K's update29 Jun 2016, 14:08
Reviewer Update

Terrible service from bad to worse they truly are useless