Temporary Loan Facility back-fire's
<p>I am a FNB account holder with premier banking status (platinum account) and regrettably I had an unfortunate incident that made me severely in need of cash. I opted for the temporary loan facility and on the onset qualified for R7000 of which I must repay R7840. I did what I had to do and placed R2000 of said funds in my Savings Pocket a facility within the account to use by this week. I eventually yesterday after transferring the funds to my active premier account and having purchased various things before having to use the balance of approximately R1350 today, i discovered that FNB took this available temporary loan funds as a down payment as my transfer was seen as a deposit. How can the very funds I received from temporary loand revolving within the account facility I hold be seen as deposits? As I am typing this review I dont even know how I am going home from work as I thought I could withdraw some money for traveling. I have 11 month old that needs diapers and a sick 3 year ols who probably needs to go to a doctor for which I needed the money. I will close my account with you as your Customer Care Line and Temporary Loan agents told me they cannot help the matter is done and a request to have the funds reverses are probable but not possible. </p>
The complaints consultant clearly does not wish to be at work today and the telephone lines keep on disconnecting.
The complaints consultant clearly does not wish to be at work today and the telephone lines keep on disconnecting.
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
