Temporary Loan Double Debit

I am a very disappointed FNB customer - I sent a request on the 28 of February for a second debit to not go ahead in my account since I was already debited for the same transaction. The funds for teh second debit were placed on reserve for the FNB collections/lawyers but the thing is FNB had debited their money anyways.<br> <br> I recently moved to PTA and do not drive so I had to look for the nearest FNB branch in the Silver Lakes area that Lynnwood - only to get there and the branch was closed for renovations.The debit went ahead anyways and it's been more than 48 hours and the transaction has not been reversed. I called multiple times with my airtime and work phone and complained and each time I am told that my query is getting processed for two day it was getting processed and yet nothing is being done. With each call from Monday I get told I will get called back in 15 minutes and still NOTHING. I explained numerous times that I required those funds URGENTLY as in on the 28 today is the 4th and I still need to beg FNB for MY MONEY! Please explain to me what kind of nonsense is this!<br> Complaint Ref Number #636027