1 reviews | Active since Nov 2016

13 Nov 2016, 13:09

Temporary Loan day light *******

<p>Sheila Chola</p> <p>I took out a temporary loan on the 11th of November on the 12th of November, FNB took the money from my account including the R300 initiation fee when the contract is for 31 days. I want my money back this is Day light *******. I am seriously going to move my accounts to a different bank the service at FNB is appalling. Bad service and Day light *******. I want my money back in my account before I take this further with the ombudsman for banking sector.</p> <p>Stop abusing us your customers this is not fair I didn't even get to use the money but you claim back from me including the fees</p> <p> </p> <p>Really this sucks.</p>

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Replies (2)
's update13 Nov 2016, 13:11
Reviewer Update

Sheila Chola

I took out a temporary loan on the 11th of November on the 12th of November, FNB took the money from my account including the R300 initiation fee when the contract is for 31 days. I want my money back this is Day light *******. I am seriously going to move my accounts to a different bank the service at FNB is appalling. Bad service and Day light *******. I want my money back in my account before I take this further with the ombudsman for banking sector.
Stop abusing us your customers this is not fair I didn't even get to use the money but you claim back from me including the fees

Really this sucks.

FNB (First National Bank)
FNB (First National Bank)'s reply14 Nov 2016, 09:46
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)