TEMP LOANS - ADVERT IS A LIE!

You LIE to your customers.. you cannot HELP customers… its seems like lately every time I have to deal with you I have to log a complaint with hello peter.

I am really tired of dealing with you.

Your Temporary loans advert says that it is instant cash for clients when they need it the most but actually that is a lie! When I called to apply I was told by Lerato Ramokopeloa that the system pre-approves the loan on certain days in the month and there is no loan available to me. I don’t understand! You will offer me a credit card of R24k and a pre-approved personal loan of R100k but you wont give me a temp loan of R450 until the 27th of the month! Is this because you can make more money from me from the personal loan and the credit card?

And what’s even worse I couldn’t be told why I didn’t qualify for the loan – just that the system didn’t offer it to me. When I made a comment about the advert being misleading I was told ‘I have no control of the advertising, you can log a complaint about that’ so here I am logging a complaint about your advert lying to customers… making us feel like we can depend on you when we need help but actually we cant.

And no I don’t want a revolving loan, I just had to log a complaint to get the last one closed and a refund paid back to me so I don’t trust you with that either!

Your consultant was no help, and was not interested in helping me or helping to find a solution.. clearly its easier to just say – ‘sorry the system said no’ there is no extra mile service and no effort to even retain me or try to offer me another product.

You have been one disappointment after the other lately.