1 reviews | Active since Sept 2014
Temp loan shock!!
I took up a temp loan last week via my cell phone App and it was approved. Yesterday there was money deposited that I needed to transfer to a person who was hospitalized. Once the money went into my account (06 June 2018)then temp loan deduction, the minute I got to work I checked online for the T&C and there it is "should there be money deposited into the account the system automatically deducts as it’s a payment towards the loan. It was my first time taking up the loan, called the call centre was told to settle and they could try and assist. I borrowed money to settle the remaining balance, deposited into my account and went inside the branch- surprise you can re-apply today. Called call centre to confirm what I was told and the consultant advised that I can only re-apply on the 17 June 2018. She told me since I did not know that clause she would log a query for me however that would also take up 10 days. I regret taking this temp loan. I am the saddest customer ever.
Good Day Mpho,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mpho,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
