MT
Mpho T

1 reviews | Active since Sept 2014

06 Jun 2018, 11:34

Temp loan shock!!

I took up a temp loan last week via my cell phone App and it was approved. Yesterday there was money deposited that I needed to transfer to a person who was hospitalized. Once the money went into my account (06 June 2018)then temp loan deduction, the minute I got to work I checked online for the T&C and there it is "should there be money deposited into the account the system automatically deducts as it’s a payment towards the loan. It was my first time taking up the loan, called the call centre was told to settle and they could try and assist. I borrowed money to settle the remaining balance, deposited into my account and went inside the branch- surprise you can re-apply today. Called call centre to confirm what I was told and the consultant advised that I can only re-apply on the 17 June 2018. She told me since I did not know that clause she would log a query for me however that would also take up 10 days. I regret taking this temp loan. I am the saddest customer ever.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jun 2018, 11:53
Official

Good Day Mpho,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

MT
Mpho T's update07 Jun 2018, 12:03
Reviewer Update
On the above there is still no interim feedback besides receiving a call telling me that my query is being investigated(you can deem it as first contact being made). my question to FNB/Temp loan department- why make such a clause that any type of deposit is assumed to be payment towards the loan taken? if i bank with you guyz there should be an option to ask if: should we deduct immediately or would you like a deduction to be done when the salary gets paid in? not that other people money is your money. how do you systematize your options to any type of deposit should go towards the repayment? Can i please no longer receive any of FNB promotional sms on any other product that you have.