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Garth S

1 reviews | Active since Nov 2016

16 Jul 2018, 11:15

temp loan

temp loan has not been deducted from my account and the money is deposited.

0
Replies (7)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Jul 2018, 11:38
Official

Good Day Garth Stevenson ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

GS
Garth S's update16 Jul 2018, 13:00
Reviewer Update
an hour later with no response
GS
Garth S's update19 Jul 2018, 11:02
Reviewer Update
the money has been there for 24 hours and Fnb has not deducted it yet. please advise
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jul 2018, 11:08
Official

Good Day

This is a system generated where the payment will go off. Its between 24-48 hours.

Please check tomorrow. If it has not gone off, kindly call the helpdesk ***.

Regards,

GS
Garth S's update20 Jul 2018, 11:12
Reviewer Update
48 hours later and the money has not been deducted. they sent a notification saying I must ignore the SMS if a deposit has been made. that was 2 days ago and I haven't used my account since. this is getting ridiculous.
GS
Garth S's update20 Jul 2018, 11:39
Reviewer Update
please phone me or sort this out now
GS
Garth S's update20 Jul 2018, 12:08
Reviewer Update
nevermind. I resolved it through the call center