1 reviews | Active since May 2016

06 Sept 2018, 13:35

Teller Shortage

It is shocking that one of the big 5 banks in SA only has one teller available. Now they are saying that the atm does most everything that a tellet does but the 8 people waiting for 30min would stongly disagree.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Sept 2018, 14:11
Official

Good Day Lelani De Lange ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***