Teller dispute

On the 24 March 2026 I did with draw money at the ATM at the Brooklyn mall at the bank, however pressing the wrong button it did withdraw money from my Credit card instead of my Fusion acount, went in to panic mode when discovered as the Credit card was due to go off, i did not take the money and the machine went in to auto reboot as it did pick up that the funds was not taken out. Immediatly went in to the bank to confirm that i did not take the money and the machine was rebooting. We logged a dispute immediately and they confirmed 72 Hours , yet a week later I got an sms stating that the will contact me. During the following week I had 3 miss calls and tried to call back the one call i did pick up and this was dropped immediately on FNB side. then just got a secured message that my claim number ***7 was rejected as i did not answer my calls. However i have a job that require me to attend to work? Does this means my funds go back to the branch you FNB then decline to give me back my money that is in surplus at your branch. Please also note that i have numerous follow up on the secure chat facilty with feedback we refering to our manager. Is this how FNB take from their clients and just decline their claims. I did not get the funds from FNB. Again disappointed by FNB and client centered services, Poor