Teller Activated A Gold Business Account against my concerns

Item: FNB (First National Bank)
Rating: 2
Author: Sharon M

I went to the Randburg (formerly Wild Waters) branch, for assistance on the Easy Zero Account... the teller help me but took the opportunity to help me complete my business account activation... I told him I had been avoiding this because FNB is pricey and my business is seasonal and not doing well post COVID ... I basically can't afford unnecessary charges. He said it's a Pay as you use account... he went ahead and activated the account, I repeated my question on the bank charges and he repeated that I won't be charged monthly fees... today I decided to start using the account - was I not shocked when almost half the income received went to bank charges? The card is sitting in my drawer for 3 months, yet the account charges R85 monthly - even after I articulated my concerns to the teller! That's not the kind of banking relationship I need thanks.

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Replies (2)

Sharon M's updateReviewer Update

31 Aug 2022, 11:12

The disappointment here is that the service was clearly target driven. There is an Easy Business account with zero fees which he could have offered but decided not to... and no, because I had no interest in activating the account, I ddnt read up on the linked charges - until 3months later. Those charges are also not on the pamphlet with the card, or emailed to you when active the account... Basically while trying to make honest and responsible financial decisions - FNB has failed to reciprocat this.

Sharon M's update31 Aug 2022, 11:12

Reviewer Update

Sharon M's updateReviewer Update

02 Sept 2022, 10:13

The complaint has been rectified, the branch manager has contacted me and his efforts are appreciated.

Sharon M's update02 Sept 2022, 10:13

Reviewer Update

The complaint has been rectified, the branch manager has contacted me and his efforts are appreciated.