Telephonic customer service

<p>What started out as as a simple 'to do' item on a Sunday morning to inform my bank that I would be travelling turned out to be a most frustrating exercise. FNB have dozens of contact numbers for different divisions but all they do is transfer your call. I am a Private clients customer and regret paying money for lack of service. You have to phone different divisions for credit and cheque cards. I also couldn't understand why I was being bounced around so I checked my contact numbers. My Private clients credit card has an International number +27 11 ********** , which goes through to Premier banking, which means no one can help you! And when I tried to phone back to get an answer, I was transferred. When I tried to call again and ask if someone is available to complain to at customer services, I was transferred. It seems all the operators know how to do is transfer, but not how to help. Sunday morning is not an excuse for pathetic service.</p>