Telephone service

<p>Again for the second time FNB advertise over the radio that you can quiery debit orders by phoning and even cancel the debit orders, with friendly staff. What a lie. I phoned in to quiery two of my debit orders and to cancel it as there is ***** on my account (some other loan company deducting money of my account), well sorry i need to go in. WHAT???????? Its ***** going on and as a working mother, i cant just take time of from work. Same with bankcard. Being advertise that they will bring to work???? WHAT?????? Also need to go in. So explain to me you advertise all this, but you cant really assist. This is really bad!!!!!!</p>