PN
Prabashini N

1 reviews | Active since Jul 2013

01 Nov 2016, 11:49

Telephone numbers do not wor****!

<p>Hi, </p> <p>I have been trying to contact FNB homeloans for the last 3 weeks to no avail. None of their telephone numbers work. I have sent emails but theturnaround time sto respond to an email is almost a week and then you pose another question and it takes another week before you get an answer. </p> <p>There are also no contact numbers for their head office on their websites. </p> <p>Surely for a Bank that claims to be the best they should be able to respond faster and at least be contactable via telephone. This service is pathetic. I would like to speak to someone senior and get all my queries sorted with one telephone call. That is all I ask. In this day and age, FNB cannot expect people to have to go into a branch to get a simple query sorted!!!! </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Nov 2016, 14:51
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)