TELEPHONE ETIQUETTE

<p>Supposedly FNB is one of the TOP banks in South Africa. Well I have been a client of FNB for over 10years,and today i lost my respect,trust and hope in them. As i am typing this review i am STILL on hold,where a really irritating,ear bleeding,mind screaming tone is playing,oh and to top that,they think that i will stay calm and "understand" if a women, a.k.a a MACHINE tells me that "we are currently experiencing a high volume of calls".</p> <p>I would have understood if it was one branch,but to make it worse,this is the 3rd BRANCH i tried this morning. 3 Branches ACROSS South Africa.... WHAT IS THE ODDS FNB??? you not THAT busy.</p> <p> </p> <p>To put the cherry on the cake,i phoned the "complaints department" 3.4 seconds FLAT and there was someone on the other line asing me how they can assist me.When i triwed to explain to Kevin,he sighed like a 13year old teeanager, who's parents told him to clean his room and asking me in a monotonous voice..."what is it exactly that your concerns are"</p> <p> </p> <p>WELLDONE FNB on showing the most useless telephonic service in the country,little tip for free, customer service is very very important,start there,and your complaints line wount be that busy.</p> <p> </p>