1 reviews | Active since Nov 2016

06 Dec 2016, 15:59

Telephone banking

Item: FNB (First National Bank)
Rating: 1

Im livered at the level of service i have received from ur consultant in ur department I called yesterday on ********** 404 at 1pm spk to lerato abd she told i will get my banking details confirm for my savings acc within 4hrs.this morning i called and spk to lesego who called ur admin department to find out when i will get the letter an i was told i will get it by end of business today.called again at 15:37 spk to lebo who told me i should get the lette in 3days.. im very upset as i the confirmation of banking details on my savings acc yet in not assisted..

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

07 Dec 2016, 09:03

Good day Ms. seipei-malefo-mohale

Thank you for reverting to us once again regarding your confirmation letter. Kindly note that we have added an urgent escalation to your complaint for you to receive feedback.

We apologize for the lack of response thus far but we assure you that this matter is receiving attention. You will receive feedback in short due course.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply07 Dec 2016, 09:03

Official

Good day Ms. seipei-malefo-mohale

Thank you for reverting to us once again regarding your confirmation letter. Kindly note that we have added an urgent escalation to your complaint for you to receive feedback.

We apologize for the lack of response thus far but we assure you that this matter is receiving attention. You will receive feedback in short due course.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s replyOfficial

07 Dec 2016, 09:03

Good day Ms. seipei-malefo-mohale

Thank you for reverting to us once again regarding your confirmation letter. Kindly note that we have added an urgent escalation to your complaint for you to receive feedback.

We apologize for the lack of response thus far but we assure you that this matter is receiving attention. You will receive feedback in short due course.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply07 Dec 2016, 09:03

Official

Good day Ms. seipei-malefo-mohale

Thank you for reverting to us once again regarding your confirmation letter. Kindly note that we have added an urgent escalation to your complaint for you to receive feedback.

We apologize for the lack of response thus far but we assure you that this matter is receiving attention. You will receive feedback in short due course.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s replyOfficial

07 Dec 2016, 09:03

Good day Ms. seipei-malefo-mohale

Thank you for reverting to us once again regarding your confirmation letter. Kindly note that we have added an urgent escalation to your complaint for you to receive feedback.

We apologize for the lack of response thus far but we assure you that this matter is receiving attention. You will receive feedback in short due course.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply07 Dec 2016, 09:03

Official

Good day Ms. seipei-malefo-mohale

Thank you for reverting to us once again regarding your confirmation letter. Kindly note that we have added an urgent escalation to your complaint for you to receive feedback.

We apologize for the lack of response thus far but we assure you that this matter is receiving attention. You will receive feedback in short due course.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***