1 reviews | Active since Dec 2013
Technology Not Well Managed
<p>FNB Ewallet service is only profitable for the customer but for the business</p>
on the 23rd May 2017, I used ATM number ********** 0 at Jabulani Mall for an ewallet service. For this service, the machines asks if you would need a receipt, in saving paper I opted out; the machine was supose to give me the maximum amount of 1450.00 and it only gave me 850.00. When I contact the bank, I am informed the ATM gave a full amount yet I reported the matter to the custodians that were dealing with the machines on the day, went inside the bank to report and also contacted the ewallet department. I am not being given my money back and the excuse is that I should have requested for the receipt. It is a full month later with no response
on the 23rd May 2017, I used ATM number ********** 0 at Jabulani Mall for an ewallet service. For this service, the machines asks if you would need a receipt, in saving paper I opted out; the machine was supose to give me the maximum amount of 1450.00 and it only gave me 850.00. When I contact the bank, I am informed the ATM gave a full amount yet I reported the matter to the custodians that were dealing with the machines on the day, went inside the bank to report and also contacted the ewallet department. I am not being given my money back and the excuse is that I should have requested for the receipt. It is a full month later with no response
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***