Technology and Service severe regression

FNB has become the worst most useless bank in SA! They cut all my debit orders from my debit account without notification or explanation and I only found out after the 7th call to their horribly *********** staff. They claim their staff is working under supervision though are unable to ever refer to a manager. You have to know how to program a chatbots you *****S technology can not support customer service if it's developed by mediocre programmers! Moving banks ASAP! 25 years with same bank, this year destroyed all my loyalty. How far you have fallen