RvdB
Rudi van der Bank

1 reviews | Active since Jul 2011

16 Jan 2018, 19:48

Technology

Why in this day and age do you have to go into a bank to close an account? I opened a business account and made a mistake as i dont need it at the moment. Now FNB wants me to waste time and go into the bank to close it when the account was opened at my office. Please FNB you are the best bank in South Africa (in my opinion) so please keep it that way.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jan 2018, 08:42
Official

Hello doc258

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Best regards,