1 reviews | Active since Jul 2011
Technologically challenged
FNB really is a great bank, but when i hear: "the system can do that or this" i want to faint! I have a credit card with fnb and we have two home loans at nedbank. My wife gets a housing subsidy so the one home loan of R8400 is deducted directly off her salary. I want a credit increase on my credit card and now i am told that i cant afford it because i am paying two homeloans of almost R11000. I dont pay the R8400 and only have of the rest, but just because the ITC shows this i cant get an increase. Technology is great FNB, but you need human beings!!!!
Good day Rudi,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Rudi,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)