Technical issues

I'm applying for housing finance through FNB to my pension fund, everything is done and I'm approved and now I'm waiting for about 2 weeks for confirmation, and the only feedback I'm getting is that there is a technical issue getting through to momentum to request confirmation, so how can that issue not been solved in the 2 weeks, I'm applying for the money to pay my transfer and bond costs and my due date is tomorrow 6December 2017 and the worst part is I already gave notice were I'm staying now and if this issue is not resolved me and my family is going homeless end of December, so why is it that you can not fix a technical issue for about 2 weeks now?? I don't think this is acceptable in any way..... There must be an additional way to get confirmation from the fund? And if not why is that?