PK
PERTUNIA K
1 reviews | Active since Jul 2017
17 Sept 2019, 15:07
Technical error and *********** respond
Last month my mom Wilhemina Mhlongo went to FNB Branch (Protea Gardens mall)she made a deposit at their atm bank outside the bank and was assisted by a consulted. While she finished depositing the atm machine didn't take out the slip and when they check inside it reveals only a smaller amount than what she deposited.The consulted did inform her Branch manager that my mom deposited the exact R190 and they are taking her piller to cost since she is waiting for their respond because they think she a pensioner she cant take it further.
That money was for burial society and now she due with payment because she been waiting for their feedback.
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Replies (2)
FNB (First National Bank)'s replyOfficial
17 Sept 2019, 16:41Good day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply17 Sept 2019, 16:41
Official
Good day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
PK
PERTUNIA K's updateReviewer Update
19 Sept 2019, 14:23Yesterday i was called by some lady from FNB regarding a complaint i lodged and to today they rep**** the following information on my email:
***NFInbox | xPoints of Presence <***> | 1:42 PM (30 minutes ago)
we have been trying to contact the customer this morning as per her instruction to get info on the deposit in order to investigate the matter.
The customer did not answer her phone twice,will try to contact the customer today.We did have R190.00 deposit slip query that was requested by Mbali and she came to collected it.
This email is subject to a disclaimer.
Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer. rep**** the following information on my email:
My respond is the following:
Pertunia Khunoana <***> | 2:06 PM (14 minutes ago)
Good day
Hi yesterday we you said you will by 09;00 am but you didnt call by that time you called me i was in training.Regarding payment we didnt receive any payment and the customer is not Mbali.My mom is Wilhemina MHlongo not Mbali please stop being *********** and check your complaints form because what you saying is not correct..My mom did a deposit and completed a complaint form it was on the 09 th July 2019(Ticket no:10)
On the 09th July 2019 she was called at Fnb(Protea Gardens) she was ticket number (32) instead they told her they only see R100.00 on the system were else that was not the amount she deposited.Even the consultant Ms. Nontuthuzelo Mjijwa was the the one who assisted her at the atm she saw that she deposited R190.00.After that my mom was told to go back home they will call her after they do thorough investigating even now nothing.
***NFInbox | xPoints of Presence <***> | 1:42 PM (30 minutes ago)
we have been trying to contact the customer this morning as per her instruction to get info on the deposit in order to investigate the matter.
The customer did not answer her phone twice,will try to contact the customer today.We did have R190.00 deposit slip query that was requested by Mbali and she came to collected it.
This email is subject to a disclaimer.
Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer. rep**** the following information on my email:
My respond is the following:
Pertunia Khunoana <***> | 2:06 PM (14 minutes ago)
Good day
Hi yesterday we you said you will by 09;00 am but you didnt call by that time you called me i was in training.Regarding payment we didnt receive any payment and the customer is not Mbali.My mom is Wilhemina MHlongo not Mbali please stop being *********** and check your complaints form because what you saying is not correct..My mom did a deposit and completed a complaint form it was on the 09 th July 2019(Ticket no:10)
On the 09th July 2019 she was called at Fnb(Protea Gardens) she was ticket number (32) instead they told her they only see R100.00 on the system were else that was not the amount she deposited.Even the consultant Ms. Nontuthuzelo Mjijwa was the the one who assisted her at the atm she saw that she deposited R190.00.After that my mom was told to go back home they will call her after they do thorough investigating even now nothing.
PK
PERTUNIA K's update19 Sept 2019, 14:23
Reviewer Update
Yesterday i was called by some lady from FNB regarding a complaint i lodged and to today they rep**** the following information on my email:
***NFInbox | xPoints of Presence <***> | 1:42 PM (30 minutes ago)
we have been trying to contact the customer this morning as per her instruction to get info on the deposit in order to investigate the matter.
The customer did not answer her phone twice,will try to contact the customer today.We did have R190.00 deposit slip query that was requested by Mbali and she came to collected it.
This email is subject to a disclaimer.
Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer. rep**** the following information on my email:
My respond is the following:
Pertunia Khunoana <***> | 2:06 PM (14 minutes ago)
Good day
Hi yesterday we you said you will by 09;00 am but you didnt call by that time you called me i was in training.Regarding payment we didnt receive any payment and the customer is not Mbali.My mom is Wilhemina MHlongo not Mbali please stop being *********** and check your complaints form because what you saying is not correct..My mom did a deposit and completed a complaint form it was on the 09 th July 2019(Ticket no:10)
On the 09th July 2019 she was called at Fnb(Protea Gardens) she was ticket number (32) instead they told her they only see R100.00 on the system were else that was not the amount she deposited.Even the consultant Ms. Nontuthuzelo Mjijwa was the the one who assisted her at the atm she saw that she deposited R190.00.After that my mom was told to go back home they will call her after they do thorough investigating even now nothing.
***NFInbox | xPoints of Presence <***> | 1:42 PM (30 minutes ago)
we have been trying to contact the customer this morning as per her instruction to get info on the deposit in order to investigate the matter.
The customer did not answer her phone twice,will try to contact the customer today.We did have R190.00 deposit slip query that was requested by Mbali and she came to collected it.
This email is subject to a disclaimer.
Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer. rep**** the following information on my email:
My respond is the following:
Pertunia Khunoana <***> | 2:06 PM (14 minutes ago)
Good day
Hi yesterday we you said you will by 09;00 am but you didnt call by that time you called me i was in training.Regarding payment we didnt receive any payment and the customer is not Mbali.My mom is Wilhemina MHlongo not Mbali please stop being *********** and check your complaints form because what you saying is not correct..My mom did a deposit and completed a complaint form it was on the 09 th July 2019(Ticket no:10)
On the 09th July 2019 she was called at Fnb(Protea Gardens) she was ticket number (32) instead they told her they only see R100.00 on the system were else that was not the amount she deposited.Even the consultant Ms. Nontuthuzelo Mjijwa was the the one who assisted her at the atm she saw that she deposited R190.00.After that my mom was told to go back home they will call her after they do thorough investigating even now nothing.