1 reviews | Active since Oct 2018
Tech Support Ruins the Day (again)
The Premier Customer Service team were their usual awesome selfs. One of the best contact teams I deal in the world. Kudos!
Why oh why do the wheels completely fall off when the technical support team have to be brought in. 10 days since my last contact with PCS and not a call or email from technical support (and this is not the first time). I re-escalated this on Sunday and no one even acknowledged the message yesterday.
I guess this will end up with the morning shift at CS - if so, then pass this to a person who is allowed to use their email account (not the team account) and will take accountability in getting the tech team to sort my problem out once and for all
Thanks The CX Pro
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)