Team Work & Solution Driven-Turned frown to smile

FNB debited my account on the 5th May after I spoke to someone on the 4Th May & made arrangement for debits to go off on the 25th going forward. On the 25th May 4 Debits went off my account again which resulted in the overall monies taken crippling me financially.<br> I called Premier Banking spk to Lawrence who transferred me to HelpDesk -Busi who transferred me to Jabulile who transferred me to Collections -Nonhlahla she didn't even know what she was talking about & said her manager said i must go to the branch which i did, Woodmead branch couldn't help they said to call premier suit again. Instead i called customer care & spk to Peace that's when i started getting help after a whole day of frustration transferred frm one person to the next she logged a complaint for me. SOLUTIONS - Shivone called 25th May 15:45HR -Premier Resolution, she escalated to Loans&Collections.26May i called in was assisted by Vuyo who handed the matter to Roe***a- Premier Resolution: she got loans department on the line & made sure they call me back in minutes:- Muneeb called & he was very helpful, between Muneeb & Roe***a `s champion service all has been resloved -28May wrong debits to be refunded!!