Team of Premier Bankers

<p>FNB advertises the "chat" services for their Premier clients. I think it's more frustrating than when trying to get hold of someone to speak to at a call centre. The staff that respond to the messages are rude and ***********. I even just got ignored and almost like a phone being put down in your ear, I received a message saying "Thanking for you chatting with Khethani Mukoma, should you need anything further, please chat to us on the FNB App". Why have the services available if the staff that are on the other side are not even willing to help.</p> <p> </p> <p>I am extremely frustrated with FNB for having the incorrect information on the system. I am currently without a vehicle and for 2 years have not had any debt, and still being declined for everything I apply for. The fact that no-one is even willing to just look at my application, update my information is extremely unprofessional and frustrating. I now have to pay double a vehicle installment in order to rent a car monthly as my own bank is not willing to assist me. </p> <p> </p> <p>I have even sent emails to the premier email, yet just as pathetic no one ever responds within the specified time as per the email and still I'm waiting for feedback on an outstanding query.</p> <p> </p> <p>I think you should change your add:</p> <p>"You don't have to walk into a branch because your team of bankers can assist wherever you are.</p> <p>Contact us when you need assistance with</p> <p>Guidance on your rewards and benefits<br />Applying for credit facilities and limit increases<br />Opening and managing Investments with FNB<br />Applying for finance when buying a home or a car ....." - </p> <p> </p> <p>I was informed its a different department!!!</p>