dP
denzyl P

1 reviews | Active since Mar 2009

06 Aug 2017, 15:58

TEAM OF BANKERS USELESS

<p>HI, I WAS TRYING TO CHAT TO YOUR AGENT BUSISIWE KHUMALO FROM YOUR ONLINE CHAT SERVICE - I HARD TO BASICALLY LET HER KNOW THAT I WILL BE COMPLAINING ABT HER SERVICE TO ACTUALLY GET SOME SORT OF ASSISTANCE - SHE WAS VERY BLUNT IN OUR CONVERSATION AND JUST ADVISING ME TO GO TO THE BRANCH WHEN THE PROBLEM I HAD COULD BE FIXED-PLEASE HIRE STAFF WHO ACTUALLY WANT TO ASSIT YOUR CUSTOMERS AND NOT PEOPLE WHO REPLY WITH ONE SENTENCE ANSWERS AND TAKES 4 MINUTES EACH TIME TO REPLY </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Aug 2017, 09:25
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

I have logged a formal complaint on your behalf and have routed it to the relevant department who will investigate and provide feedback,

Your complaint reference number is ***.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)