Team of Bankers ?? Super Service ?? Try again !!!!

Just when I though that FNB could not get any worse, they go and prove me wrong (yet again): This is my tale of woe from Wednesday the 3rd of July:

Upon signing into my account I noticed incorrect debits. I contacted their team of bankers at 14:58 to query two charges on my account I was told, electronically, that I was number 483 in the queue ????? FOUR HUNDRED AND EIGHTY THREE !!!!!!!!!!

At 16:52 (two hours later) I was informed I was ‘speaking’ to Buthelezi

At 16:58 I was transferred to Legwale

At 17:13 I was chatting to Denge

At 17:23 I was told that I am not a premier client, therefore I cannot be helped !!!!!!! There is NO notification that only certain clients are serviced by the 'team of bankers'

At 17:29 I was thanked for chatting with Denge ???????????

I never actually ‘chatted’ to ANYBODY and wasted three hours of my time without achieving ANYTHING AT ALL !!!!!!!!!! Why have a ‘Team of Bankers’ that are of NO USE TO YOUR PAYING CLIENTS ???????

So, I reported the problem to the 'super service' division of FNB and received confirmation that I would be contacted with 48 hours !!! I'm still waiting.

It seems FNB are employing at least TWO divisions to deal with client 'issues' and neither of them seem to be able to assist a long standing client with a basic problem ??