Team of Bankers chat conversation pointless - going nowhere.

Here follows my chat conversation with my "Team of Bankers". Not a great advert for FNB. I gave up. The consultant had not read my opening message. This was taking ages. How can I talk to my bank? HI - I have been debited with a Monthly account fee in April. These fees were lifted after Oct 2019. This fee has not been issued again since April. Why only once am I charged this fee? 2:06:13 PM All our Bankers are currently occupied. You are number 6 in the queue. If your COVID-19 application has been approved your debit orders will be corrected within 24 hours on weekdays. If this is not resolved, please contact us via Secure Chat. 2:06:47 PM Hello, you are now chatting to Sandisiwe. Kindly note that some of our bankers may be working under supervision in terms of FAIS. 2:07:03 PM Hello 2:07:11 PM Hello Sandisiwe - I am Neville 2:08:20 PM Thank you for chatting with Sandisiwe. If there is anything else we can assist with, please chat to us again. 2:08:36 PM Hells Bells - I haven't yet been able to speak to anyone!!!!! 2:09:01 PM All our Bankers are currently occupied. You are number 4 in the queue. If your COVID-19 application has been approved your debit orders will be corrected within 24 hours on weekdays. If this is not resolved, please contact us via Secure Chat. 2:09:36 PM Hello, you are now chatting to Pilani. Kindly note that some of our bankers may be working under supervision in terms of FAIS. 2:09:53 PM Hello Pilani - you are talking to Neville. Please talk to me .....2:10:17 PM Good day Neville, How may I assist you? 2:10:41 PM Hi Pilani - please see my message that I typed when I opened this conversation 2:11:21 PM Hello? 2:14:16 PM Hello? 2:15:10 PM One moment 2:16:27 PM Are you referring to the monthly account fee. 2:21:39 PM Yes 2:21:50 PM