Team Leader Drops call in my ear!!!!!!!!!!!!!!!!!!!!!!!!

Team Leader drops phone in customers ear!!!!! After I spoke to 3 consultants and they could not assist I was transferred to a Team Leader, after I told my story for the 4th time he decided to drop the call in my ear. How can FNB allow this!!!!!!!!!!!!

I have moved over to FNB as my new cell phone service provider, I asked that my debit order must go off on the 1st. After days of phoning and asking where my delivery is, it finally arrived on Monday and the debit order was taken off and a delivery charge that I was never informed of. So after you took my money and it bounced because I informed to only deduct on the 1st I still cannot use the sim card.