*********** team dealing with Global accounts - AVOID

Last week I accidentally entered the wrong pin at the point of sale inside the shop. Since then my global USD card has been blocked and I'm unable to make payments while abroad. I've had multiple chats on secure chat and no one is able to assist me or knows what the issue is. I'm sitting with USD that I cannot use and have to keep paying expensive conversion fees because I have to use my other cards. How is it possible that no one is educated to route me to the right channel to assist me? I'm going backward and forwards with no answers to fix the problem and I keep explaining myself. AVOID the global account if you are abroad as they're *********** to deal with international queries.