TCF - treating customers fairly - non existing at FNB

<p>i have tried to bank a cheque at FNB for 3 days, they then advised that they can only clear the cheque in 3 working days after i was able to bank it. If your systems was not faulty then my cheque would have been cleared today. The cheque cant be cleared, but you have already deducted your costs from my accounts. I was informed by the call centre to call the branch, that a great idea to get rid of a client as you have to hold onto a line due to high call volumes. What i want from FNB? My money to go to another bank were TCF means something.......</p>