TCF not practiced.

FNB has treated me unfair for months even after i sent emails, called and was even sent confirmation everything was sorted out, had a personal loan with FNB which was handed over to their debt collector groenewald attorneys due to financial constraints, managed to pay it off in october 2022 only realized in January that this debt was not settled off with FNB contacted FNB and spoke to three of their consultants Fallen and owethu and both of them assured me this matter would be sorted out after i had sent them the settlement letter and proof of payments and owethu even sent me an email stating that the legal department have sorted out this issue two months later it has not been sorted out and the reason being the collector has not allocate the funds , in all fairness this is not my business how the process are done and how the funds are allocated i have fully paid what is owed to the bank and this is no way fair to me as it has affected my life negatively because now my credit report states the payment is still outstanding and for months which is highly incorrect my issue with FNB will no stop here until it has been sorted out i have settled my debt how they processing their system and how the relationship of the collector and bank operates it is none of my business because i have the settlement letter and proof that i have settled this is no way to treat a consumer