TCF: First National Bank Incompetence

Every time you have to go into a FNB branch there is an issue. Customer service is so poor! This sounds so petty, but it seems this is the only way to get assistance from FNB! I have a cheque account. My wife has signing power on the account, with her own bank card & pin, etc. We need a confirmation letter from the bank confirming this account is open & that both myself & my wife are the authorised users of the account. According to FNB this is literally impossible!!! HOW IS THIS TREATING THE CUSTOMER FAIRLY??? We haven't asked you to cure Cancer, or invent new printing technologies. We have only asked for a simple confirmation letter. Basically, what FNB is saying is that they don't have a SINGLE employee capable of typing out a letter anymore... Isn't that very reassuring for us customers. I think it's time to start looking around for a new bank if this is what it's come to... I was told by the bank that my wife should rather go & open her own account!!! Are you serious??? There is a reason we are asking for this confirmation letter. If we don't get it then we are inconvenienced, due to FNB's incompetence!