Targeted

Item: FNB (First National Bank)
Rating: 1
Author: Obaro M

I am been targeted by FNB because I laid a complaint and also wrote a review on their incompetence, unprofessionalism on how I was treated as a customer of this wicked bank when I was given the run around when I requested for a paid-up letter on my revolving loan which was paid up, on the 21st November and it failed in providing me with a paid-up letter even when the (ETA Time) long lapsed as a result of this I missed out on an application I app**** for which required this paid-up letter. On the sixth, I was sent this notification that the Flexi option on my loan home loan account has been suspended. They have no reason to have this suspended simply because my home loan account is up to date on payments, the only reason is payback for my outburst on the banks' ill-mannered treatment towards me. I demand that this Flexi option be reinstated back to my home loan account.

6 Dec 2019 Dear valued customer • FNB :-) Home Loan a/c..551918, Flexi Option has been suspended. For queries phone ***. 05DEC19 22:54.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

09 Dec 2019, 10:12

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply09 Dec 2019, 10:12

Official

Obaro M's updateReviewer Update

10 Dec 2019, 19:25

This is a clear attack on me by FNB simply that I requested for a paid-up letter and pronounce your services for what it is as very poor and *********** I requested for a paid-up letter on the 21st of November and only got one on the 5th of December way over their (ETA time), Now as a payback and unprofessionalism from FNB, it took FNB less than 48 hours to suspend my Home Loan Flexi Option as a payback despite the fact that my Home Loan is not in arrears or short of any payment, and yet it took them close to two weeks to provide me with a paid-up letter.

I am going to take this up with the ombudsman and then take legal action towards FNB should this not be reinstated and a reason given to me why this was suspended which should never have been suspended in the first place. *********** ****** Bank.

Joseph.

Obaro M's update10 Dec 2019, 19:25

Reviewer Update