Tardy service!

On 26 August 2022, I called FNB and asked they stop a normal payment I had made to a standard bank account which I was advised it forms part of their ***** processes and I had to provide a case number, proof of payments, affidavits etc. and I was told this would take 14 working days to be finalized. All supporting document was provided on 30 August 2022.

Fast forward, to this day my case is still pending. My biggest issue is how I am not kept on the loop, as I understand it was also dependent on some external factors. I've called the person assigned to my case twice and that was just to ask where he is with the matter- he refused taking my call and said he'd call me back and that never happens.

I send e-mails, whether or not they get received I don't know because there's no aknowledgement of receipt and no response follows even days after.

Almost 40 working days later- this is me excluding weekends- I can not tell you what's going on with my case.

On 6 October 2022, I e-mailed the investigator and he got back to me on 7 October 2022 to confirm I had to wait a further 7 to 9 working days. Then it was silent!

I e-mailed again yesterday (18 October 2022) at 14h27, he still hasn't responded.

I need some form of intervention, really!