TAPPING AND USED CLOSED CARD, UNPROFESSIONAL BEHAVIOR OF ONSULTANT

The reference number is: ***NF I would like to convey my disappointment the way the above mentioned complaint was handled and so far I can say the service rendered was extremely poor. The card was said to be closed a new account was opened with a new card. Even after writing the review the card carried on and work, I mistakenly deposited R200 on that account on the 18th but that money was gone too. The only refund she got was R50. When she went to the branch at Greenstone only to be met by a rude consultant, what is the use of those consultants if they can't help the customers with their frustrations??? Where did that R200 disappeared too??? No maan we can't go on like that, if banks can't be trusted then what should be done???